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Industry experience

Sep 2013 - Present
Bazaarvoice KK
Technical Lead (Japan) - Full Time

Responsibilities include:

  • Primary duties: framing solutions and team-selling with Sales Director for a wide range of Bazaarvoice prospects and clients, supporting the local reseller team, project managing Bazaarvoice implementations, coordinating Bazaarvoice technical issue management.
  • Secondary duties: advocating customer needs within the technical and product organizations at Bazaarvoice, advising clients on how to execute a successful Bazaarvoice program, training and mentoring new Technical Services team members.
  • Achievements: established a strong relationship with reseller team resulting in a more confident sales team and faster implementations.
May 2011 - Aug 2013
Bazaarvoice Pty Ltd
User Interface Designer - Full Time

Responsibilities include:

  • Primary duties: using CSS to style website widgets to blend seamlessly with a client's website, cross browser compatibility testing, resolving CSS conflicts post-integration, consulting with clients on current best practices and implementing client feedback, working with the implementation team to ensure projects run on time.
  • Secondary duties: preparing mockups for the Sales team and redesign proposals, scoping and preparing statements of work for redesign projects, design reviews for peers.
  • Achievements: Recognised by global Technical Services team as a Star Performer. Twice awarded internal Design team award for Awesome Design. Four-time winner of the Employee of the Month award for the Sydney office. See details
Sep 2010 - Apr 2011
Permissioncorp Pty Ltd
Design Team Manager - Full Time

Responsibilities included:

  • Primary duties: developing designs based on briefs from the Technical Director (from paper mockups to working HTML pages), working with design team members and back-end programmers to implement the latest designs, resolving cross-browser compatibility issues, writing copy for the websites and promotional emails.
  • Secondary duties: search engine optimization of selected websites, training and mentoring junior designers, website maintenance.
Jul 2009 - Jul 2010
Libcol Ltd (Trading as Cloggs) - UK
Website Content & Publishing Manager - Full Time

Responsibilities included:

  • Primary duties: managing the publishing team to ensure cloggs.co.uk is kept up to date, working with the Marketing and Buying teams to ensure that the products promoted match our stock profile and meet the needs of the customers and the business simultaneously, project management.
  • Secondary duties: design and development of graphics and pages throughout the site; preparing email newsletter campaigns for broadcast for UK & EU operations; liasing with our content management system providers to resolve any website functionality issues.
  • Achievements: improved the conversion rate of the .co.uk website by 6% through the use of Google Website Optimiser, assessed and re-built the publishing team to meet the needs of the business, reduced the bounce rate and increased the Google Search Engine Ranking of selected pages significantly through collaboration with the Marketing team, implemented a new newsletter production schedule which reduced newsletter production time by 50%, implemented new time management and project management procedures to increase team efficiency.

Other work experience

Nov 2003 - Dec 2004
Nova Group (Japan)
English Instructor - Full Time

Responsibilities included:

  • Teaching English conversation in a fun and engaging way to classes of up to 4 students (of varying ages) 8 times per day.
  • Adapting textbook content and lesson progression to suit the needs of the students each lesson.
  • Aiding the Japanese staff in their sales by promoting the school as a relaxed and comfortable learning environment during demonstration lessons to potential students.
  • Employing a number of communication devices to aid students of differing levels to converse with each other, as well as leading groups of students in guided discussion.
  • Giving helpful and constructive feedback (written and verbal), and providing encouragement to aid students in their study.

Education

2005 - 2007
Diploma of Arts (Graphic Design and Advertising)
Commercial Arts Training College, Sydney
2000 - 2002
Bachelor of Arts (Media and Communications)
University of New South Wales
Majors: Media and Communications and Chinese Studies

Key skills

Languages
  • English - first language
  • Cantonese - basic reading, writing, and speaking skills
  • Japanese - basic reading, writing and speaking skills
Coding
  • Sound knowledge of HTML5 and CSS3
  • Some experience with Javascript, jQuery and PHP
Software
  • Experienced in using Dreamweaver, Notepad++ and PSPad for coding
  • Sound knowledge of Adobe Creative Suite for graphic design
  • Some experience in using Flash and Director for multimedia creation
  • Some experience in using Joomla! for website content management
  • Sound knowledge of Microsoft Office (Typing speed - 55wpm)

References

"Eileen was a delight to work with, given her superb creativity, rock-solid technical execution, consistent and detailed communication, positive attitude, and wonderful sense of humor."

Read more

Awards

Awesome Design, Star Performer, Employee of the Month - you name it, I've won it.

View details

CV PDF

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Eileen Wu

Industry experience

Sep 2013 - Present
Bazaarvoice KK
Technical Lead (Japan) - Full Time

Responsibilities include:

  • Primary duties: framing solutions and team-selling with Sales Director for a wide range of Bazaarvoice prospects and clients, supporting the local reseller team, project managing Bazaarvoice implementations, coordinating Bazaarvoice technical issue management.
  • Secondary duties: advocating customer needs within the technical and product organizations at Bazaarvoice, advising clients on how to execute a successful Bazaarvoice program, training and mentoring new Technical Services team members.
  • Achievements: established a strong relationship with reseller team resulting in a more confident sales team and faster implementations.
May 2011 - Aug 2013
Bazaarvoice Pty Ltd
User Interface Designer - Full Time

Responsibilities include:

  • Primary duties: using CSS to style website widgets to blend seamlessly with a client's website, cross browser compatibility testing, resolving CSS conflicts post-integration, consulting with clients on current best practices and implementing client feedback, working with the implementation team to ensure projects run on time.
  • Secondary duties: preparing mockups for the Sales team and redesign proposals, scoping and preparing statements of work for redesign projects, design reviews for peers.
  • Achievements: Recognised by global Technical Services team as a Star Performer. Twice awarded internal Design team award for Awesome Design. Four-time winner of the Employee of the Month award for the Sydney office. See details
Sep 2010 - Apr 2011
Permissioncorp Pty Ltd
Design Team Manager - Full Time

Responsibilities included:

  • Primary duties: developing designs based on briefs from the Technical Director (from paper mockups to working HTML pages), working with design team members and back-end programmers to implement the latest designs, resolving cross-browser compatibility issues, writing copy for the websites and promotional emails.
  • Secondary duties: search engine optimization of selected websites, training and mentoring junior designers, website maintenance.
Jul 2009 - Jul 2010
Libcol Ltd (Trading as Cloggs) - UK
Website Content & Publishing Manager - Full Time

Responsibilities included:

  • Primary duties: managing the publishing team to ensure cloggs.co.uk is kept up to date, working with the Marketing and Buying teams to ensure that the products promoted match our stock profile and meet the needs of the customers and the business simultaneously, project management.
  • Secondary duties: design and development of graphics and pages throughout the site; preparing email newsletter campaigns for broadcast for UK & EU operations; liasing with our content management system providers to resolve any website functionality issues.
  • Achievements: improved the conversion rate of the .co.uk website by 6% through the use of Google Website Optimiser, assessed and re-built the publishing team to meet the needs of the business, reduced the bounce rate and increased the Google Search Engine Ranking of selected pages significantly through collaboration with the Marketing team, implemented a new newsletter production schedule which reduced newsletter production time by 50%, implemented new time management and project management procedures to increase team efficiency.

Other work experience

Nov 2003 - Dec 2004
Nova Group (Japan)
English Instructor - Full Time

Responsibilities included:

  • Teaching English conversation in a fun and engaging way to classes of up to 4 students (of varying ages) 8 times per day.
  • Adapting textbook content and lesson progression to suit the needs of the students each lesson.
  • Aiding the Japanese staff in their sales by promoting the school as a relaxed and comfortable learning environment during demonstration lessons to potential students.
  • Employing a number of communication devices to aid students of differing levels to converse with each other, as well as leading groups of students in guided discussion.
  • Giving helpful and constructive feedback (written and verbal), and providing encouragement to aid students in their study.

Education

2005 - 2007
Diploma of Arts (Graphic Design and Advertising)
Commercial Arts Training College, Sydney
2000 - 2002
Bachelor of Arts (Media and Communications)
University of New South Wales
Majors: Media and Communications and Chinese Studies

Key skills

Languages
  • English - first language
  • Cantonese - basic reading, writing, and speaking skills
  • Japanese - basic reading, writing and speaking skills
Coding
  • Sound knowledge of HTML5 and CSS3
  • Some experience with Javascript, jQuery and PHP
Software
  • Experienced in using Dreamweaver, Notepad++ and PSPad for coding
  • Sound knowledge of Adobe Creative Suite for graphic design
  • Some experience in using Flash and Director for multimedia creation
  • Some experience in using Joomla! for website content management
  • Sound knowledge of Microsoft Office (Typing speed - 55wpm)
Awards References